Terms and Conditions

Last updated: 21 June 2026

These Terms and Conditions apply when you visit anyora.uk, create or use a customer account, place an order or purchase physical goods from Anyora.

Please read these Terms before placing an order.

Nothing in these Terms excludes, restricts or replaces any statutory consumer right or remedy that cannot lawfully be excluded or restricted.

1. About Anyora

The seller responsible for orders placed through this website is:

Anyora Limited, trading as Anyora
Company number: 16938766
Registered in England and Wales

Registered office:

72 Ambergate Road
Bilston
WV14 0SR
United Kingdom

Email: support@anyora.uk
Telephone: +44 1902 382162
Website: anyora.uk

Customers may also contact us through the Contact page on our website.

Customer-support hours are Monday to Friday, 9:00am to 5:00pm UK local time, excluding public holidays.

UK local time means Greenwich Mean Time or British Summer Time, as applicable.

In these Terms:

“Anyora”, “we”, “us” and “our” mean Anyora Limited; and
“you” and “your” mean the customer or website user.

2. Who these Terms apply to

These Terms apply to individuals purchasing physical goods wholly or mainly for personal, household or domestic use.

Contact us before ordering if you intend to purchase goods wholly or mainly for business, trade, craft or professional purposes. We may require separate business terms or decline the proposed order before accepting it.

These Terms do not cover digital content, subscriptions or separately supplied services unless we expressly state otherwise.

3. Other policies

The following policies should be read with these Terms:

Shipping Policy;
Payment Policy; and
Returns, Refunds and Cancellations Policy.

Those policies contain additional contractual information concerning the subjects they cover.

Our Privacy Policy and Cookie Policy explain how we process personal information and use cookies and similar technologies.

These Terms and the other policies should be interpreted consistently. Where a policy gives more detailed information about its particular subject, that detailed information applies together with these Terms.

Nothing in these documents reduces your statutory rights.

4. Eligibility to order

You must be at least 18 years old and have the legal capacity and authority required to place an order.

If you are under 18, a parent or legal guardian must place the order on your behalf.

When ordering, you must provide complete and accurate information, including:

your name;
email address;
telephone number where requested;
billing information;
delivery address; and
payment information.

You must not use another person’s identity, account or payment method without their authority.

5. Customer accounts

Creating a customer account is optional. You may purchase through guest checkout where that option is available.

You are responsible for:

keeping your login details confidential;
using a reasonably secure password;
providing accurate account information; and
taking reasonable steps to prevent unauthorised access.

We may temporarily suspend or restrict an account where we reasonably believe that it:

has been compromised;
is being used fraudulently or without authority;
contains materially false information;
threatens the security of the website or another customer; or
has been used in a material breach of these Terms.

Where reasonably possible, we will explain the restriction.

Restricting an account does not remove your rights concerning an order we have already accepted.

6. Product information

We take reasonable care to ensure that product descriptions, specifications, prices, photographs, materials, dimensions, variants and availability information are accurate and understandable.

Minor differences may arise because of:

lighting or photography;
screen or device settings;
reasonable manufacturing tolerances;
natural variations in materials; or
packaging changes that do not materially affect the product.

These provisions do not permit us to supply goods that are materially different from their description.

Review all available measurements, specifications, materials, compatibility information and care instructions before ordering.

We will not substitute a materially different product without your agreement.

7. Product availability

Products are subject to availability. Adding a product to your basket does not reserve it.

If a product becomes unavailable before we accept your order, we may:

reject the affected part of the order;
ask whether you wish to wait;
offer an alternative that you may accept or decline; or
cancel the affected item and refund any payment already taken for it.

You will not be required to accept a substitute product.

8. Prices, taxes and delivery charges

Prices are displayed in pounds sterling.

Product prices include any VAT or other tax that Anyora is legally required to include in the displayed consumer price.

Standard delivery to an eligible United Kingdom address costs £5.99 per order.

The applicable delivery charge will be:

disclosed before you submit the order;
included in the basket and checkout total; and
confirmed in your order information.

We will not add an undisclosed compulsory processing, handling, service, logistics, payment or delivery charge after you submit the order.

Optional paid extras will not be added through a preselected box or without your active agreement.

We may occasionally offer a clearly disclosed temporary free-delivery promotion or optional alternative delivery service. Where a material change affects products promoted through Google or another merchant platform, we will update the relevant platform information before relying on that change.

We may change prices for future orders. A later price change will not affect an order we have already accepted.

9. Obvious errors

We take reasonable steps to keep prices and product information accurate, but obvious errors may occasionally occur.

If we identify an obvious pricing or product-information error before accepting your order, we may:

contact you and offer the product using the corrected information; or
reject the affected part of the order and refund any payment already taken.

You are not required to proceed using corrected information.

After a contract has formed, the consequences of an error will be determined by applicable law.

This section does not give us an unrestricted right to cancel an accepted order.

10. Electronic ordering process

The ordering process is provided in English.

The usual steps are:

Select a product and any available variant.
Add it to your basket.
Review the basket and make any necessary changes.
Enter or confirm your contact, billing and delivery information.
Select an available delivery and payment method.
Review the order summary and total price.
Correct any input errors.
Submit the order using the final payment button.
Receive an electronic order acknowledgement.
Receive a dispatch confirmation if we accept the order.

Before submitting the order, checkout allows you to identify and correct material information such as products, quantities, addresses and contact details.

The final payment button is labelled Pay now, or uses another expression that clearly indicates that placing the order creates an obligation to pay.

We will acknowledge receipt of your order electronically without undue delay.

11. Contract records

These Terms and the relevant policies are available on our website in a form that can be saved or printed.

We retain order and contract records for legal, accounting and operational purposes in accordance with our Privacy Policy.

If you have a customer account, some order information may be available through it. We do not guarantee permanent online access to historical records.

You should retain your:

order acknowledgement;
dispatch confirmation;
receipt;
applicable Terms; and
applicable policies.

12. Placing an order

Submitting an order is an offer to purchase the products listed in that order.

An automated order acknowledgement confirms that we received the order. It does not mean that we have accepted it.

Payment authorisation, payment capture or a payment receipt does not by itself mean that we have accepted the order.

13. Contract formation

A binding contract is formed when we send a dispatch confirmation stating that the relevant goods have been dispatched.

If we dispatch and confirm only part of an order, a contract is formed only for the goods identified in that dispatch confirmation.

Goods dispatched under separate confirmations may form separate contracts.

We will provide confirmation of the contract and the legally required information by email or another durable format no later than delivery.

14. Payment

The payment methods available for an order are those displayed during checkout.

By submitting an order, you authorise the selected payment provider to process the total amount displayed.

Our payment-capture setting is Automatically at checkout.

For card payments, payment is normally authorised and captured when the order is placed.

For digital wallets, PayPal or another payment method, payment may be completed according to the relevant provider’s processing arrangements.

A payment may temporarily appear as:

authorised;
pending;
processing;
captured;
declined; or
cancelled.

The status shown by your bank or payment provider may temporarily differ from the order status shown by Anyora.

Payment capture does not by itself mean that we have accepted the order.

By providing payment information, you confirm that:

you are authorised to use the selected payment method;
the information is accurate; and
sufficient funds or credit are available.

Further payment information appears in our Payment Policy.

15. When we may refuse an order

We may refuse an order before acceptance where there is a legitimate reason, including where:

a product is unavailable;
payment cannot be authorised or verified;
the delivery address is incomplete, invalid or outside our delivery area;
an obvious pricing or product-information error has occurred;
we reasonably suspect fraud or unauthorised payment activity;
the quantity is inconsistent with ordinary personal or household use;
a clearly disclosed promotion or purchase restriction has been breached; or
completing the order would breach applicable law.

If we refuse an order after payment has been captured, we will cancel the affected order or item and approve and submit the applicable refund without undue delay.

Customers should normally expect to receive that refund through the original payment method within 14 calendar days beginning with the date on which we confirm the cancellation or refusal.

If the funds have not appeared within that period, contact support@anyora.uk so that we can check the refund status and provide available tracing information.

16. Delivery area

We currently deliver only to eligible addresses within the United Kingdom.

Delivery is available to addresses and postcodes accepted during checkout.

We do not currently offer international delivery.

Any applicable delivery restriction known to us will be shown before the order is submitted.

Where products or postcodes require materially different charges, delivery times or restrictions, we will update the applicable checkout, product data and merchant-platform settings before accepting affected orders.

17. Delivery charges and estimates

Standard delivery costs £5.99 per order.

Our normal delivery calculation consists of:

1–2 working days for handling; and
2–3 working days for carrier transit.

For an order placed before the 5:00pm UK local-time cutoff on a working day, our usual total estimated delivery time is 3–5 working days.

Orders placed:

after 5:00pm;
on a Saturday or Sunday; or
on a public holiday affecting fulfilment

normally begin processing on the next applicable working day.

A working day is normally Monday to Friday, excluding public holidays affecting our fulfilment operations or the relevant delivery provider.

An order-specific delivery estimate displayed during checkout or provided in your order information applies to that order.

Delivery dates are estimates unless we expressly describe a delivery service or date as guaranteed.

Unless we agree otherwise, goods will be delivered without undue delay and no later than 30 calendar days after the contract is formed.

Further information appears in our Shipping Policy.

18. Late delivery

If delivery by an agreed date was essential and:

you told us before the contract was formed;
it was clear from the circumstances that the date was essential; or
we have refused to deliver,

you may be entitled to end the contract immediately.

In other cases, you may ask us to deliver within an additional reasonable period. If we fail to do so, you may be entitled to end the affected contract.

Where you lawfully end the contract because of late or failed delivery, we will approve and submit the applicable refund or provide another remedy without undue delay.

Where a refund is due, customers should normally expect to receive it through the original payment method within 14 calendar days beginning with the date on which the contract is confirmed as ended and the refund becomes due, unless a different mandatory statutory starting point applies.

19. Delivery addresses

You are responsible for providing a complete and accurate delivery address.

Contact support@anyora.uk promptly if an address needs to be corrected.

We will try to make the correction where operationally possible, but cannot guarantee that an address can be changed once processing or dispatch has begun.

For security or fraud-prevention reasons, we may need to cancel the original order and ask you to place a new order using the correct address.

We will not redirect an order to an address outside the United Kingdom.

20. Risk and ownership

Where Anyora arranges delivery, goods normally remain at our risk until they come into the physical possession of:

you; or
a person identified by you to receive them.

If you provide safe-place, neighbour or other delivery instructions, we will assess any delivery issue in light of those instructions, the available evidence and applicable law.

A carrier delivery scan or photograph does not by itself remove your statutory rights.

If you independently appoint a carrier that we did not offer, risk may pass when the goods are delivered to that carrier where applicable law provides.

Ownership of the goods passes to you when:

we have received full payment; and
the goods have been delivered.

21. Missing deliveries

If tracking shows delivery but you have not received the parcel, contact us promptly.

Where reasonable, first check:

the delivery address;
any expressly authorised safe place;
with household members;
with a nominated neighbour or reception; and
any carrier photograph or message.

We will investigate with the carrier where appropriate.

We will not require you to resolve a claim directly with a carrier appointed by Anyora.

A carrier investigation will not remove your legal rights or be used to delay an appropriate remedy unreasonably.

22. Failed delivery and returned parcels

A parcel may be returned where:

the address supplied was materially incomplete or incorrect;
you failed to collect it after reasonable notification;
reasonable delivery attempts failed for a matter within your control; or
delivery was refused without an identified product or delivery problem.

Where legally permitted, we may offer:

redelivery, subject to an actual and reasonable redelivery cost disclosed and agreed before redelivery; or
a refund, subject only to a lawful, reasonable and properly explained deduction.

No additional charge or deduction will apply where the failure was caused by Anyora or a carrier appointed by us.

23. Cancelling before dispatch

Customers may submit a self-service cancellation request through their customer account or order-status page within 24 hours after placing an order, provided the relevant item remains unfulfilled.

Submitting a cancellation request does not mean that cancellation has been completed.

You may also contact support@anyora.uk as soon as possible if you wish to cancel or amend an order.

We will try to stop or amend the order, but operational cancellation cannot be guaranteed once processing, packing, fulfilment or dispatch has begun.

If we successfully cancel an order after payment has been taken, we will approve and submit the applicable refund without undue delay.

Customers should normally expect to receive the refund through the original payment method within 14 calendar days beginning with the date on which we confirm the cancellation.

The 24-hour administrative window does not replace or restrict any statutory cancellation right.

If the goods have already been dispatched, your applicable cancellation and return rights remain available as explained below and in our Returns, Refunds and Cancellations Policy.

24. Statutory cancellation right

Consumers normally have a statutory right to cancel an eligible online purchase without giving a reason.

The right begins when the contract is formed.

For a standard order, the cancellation period normally ends 14 calendar days after the day on which you, or a person nominated by you other than the carrier, takes physical possession of the goods.

Where goods under one contract are delivered separately, the period normally ends 14 calendar days after the final item is received.

Where goods consist of several lots or pieces delivered separately, the period normally ends 14 calendar days after the final lot or piece is received.

Where goods are supplied regularly during a defined period, the period normally ends 14 calendar days after the first delivery.

You may notify us of cancellation before delivery.

To cancel, make a clear statement by:

emailing support@anyora.uk;
using the Contact page on our website;
telephoning +44 1902 382162; or
writing to our registered address.

You may use the model cancellation form in our Returns, Refunds and Cancellations Policy, but you are not required to do so.

You do not have to provide a reason for an eligible statutory cancellation.

25. Returning goods following statutory cancellation

After notifying us of an eligible statutory cancellation, you must normally return the goods without undue delay and no later than 14 calendar days after the day on which you notified us, unless:

we offered to collect them; or
we agreed another return arrangement.

Returns are accepted by post at the return address stated in our Returns, Refunds and Cancellations Policy.

For a statutory or voluntary change-of-mind return, you are normally responsible for:

selecting a suitable postal or parcel service;
obtaining or purchasing the return label;
paying the direct return-postage cost;
attaching the label correctly; and
packaging the goods safely.

This responsibility applies where:

we informed you before purchase that you would bear the direct return cost; and
applicable law permits us to require you to bear that cost.

Anyora does not provide a general prepaid return label for change-of-mind returns.

If we failed to inform you before purchase that you would be responsible for the direct cost of a statutory cancellation return, we will bear that cost where required by law.

Anyora will bear reasonable necessary return or collection costs for goods validly rejected because they are:

faulty;
damaged;
unsafe;
misdescribed;
incorrectly supplied;
incomplete because of our error; or
otherwise not in conformity with the contract.

Further return instructions appear in our Returns, Refunds and Cancellations Policy.

26. Handling returned goods

You may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning.

Opening packaging for reasonable inspection does not automatically remove a statutory cancellation right.

Where legally permitted, we may reduce a refund by the actual loss in value caused by handling beyond what was reasonably necessary to establish the goods’ nature, characteristics and functioning.

We will explain the basis and amount of any deduction.

A statutory cancellation will not be rejected solely because original packaging is missing.

You remain responsible for packaging the goods safely for return.

27. General refund timing

Once a refund becomes due, Anyora will approve and submit it without undue delay and within the applicable legal or contractual deadline.

Customers should normally expect to receive the refund through the original payment method within 14 calendar days of the applicable starting point.

The applicable starting point depends on the reason for the refund:

for an order refused or cancelled before acceptance, it is the date on which we confirm the refusal or cancellation;
for a successfully cancelled unfulfilled order, it is the date on which we confirm the cancellation;
for an eligible statutory cancellation where we have not offered to collect the goods, it is the earlier of the date on which we receive the returned goods or satisfactory evidence that they were sent back;
for a valid faulty or non-conforming-goods rejection, it is the date on which we agree that you are entitled to a refund;
for an approved voluntary return, it is the date on which the returned item reaches us, provided the voluntary return conditions are satisfied; and
for a contract lawfully ended because of late or failed delivery, it is the date on which the contract is confirmed as ended and the refund becomes due.

A refund may be submitted before it becomes visible in your account.

The exact time at which funds appear may depend on your bank, card issuer, PayPal, digital-wallet provider or other payment provider.

If the refund has not appeared within the applicable 14-calendar-day period, contact support@anyora.uk so that we can check its status and, where available, provide refund or transaction-tracing information.

This customer-receipt timeframe does not extend any shorter or mandatory statutory deadline.

28. Statutory cancellation refunds

For an eligible statutory cancellation, we will refund:

the price paid for the cancelled goods;
applicable taxes;
the cost of our least expensive standard delivery option where legally required; and
any other amount that must legally be reimbursed.

If you selected a more expensive delivery service, we are not normally required to refund the amount paid above the cost of our least expensive standard option.

Where you return the goods and we have not offered to collect them, we will issue the applicable reimbursement without undue delay and no later than 14 calendar days after the earlier of:

the day we receive the goods; or
the day we receive satisfactory evidence that you sent them back.

We may withhold reimbursement until we receive the goods or satisfactory evidence of return.

Where we offered to collect the goods, we will follow the applicable statutory deadline.

Refunds are normally submitted:

through the original transaction; and
to the original payment method.

We will use another lawful method only where:

the original payment method cannot receive the refund;
you expressly agree to another method; or
applicable law requires another approach.

Anyora does not charge a refund-administration fee.

The customer-receipt expectation in section 27 applies separately from the mandatory deadline by which Anyora must approve or issue the refund.

29. Cancellation exceptions

The statutory change-of-mind cancellation right may not apply to goods such as:

goods made to your specifications or clearly personalised;
goods liable to deteriorate or expire rapidly;
sealed goods genuinely unsuitable for return for health-protection or hygiene reasons after unsealing;
goods inseparably mixed with other items after delivery;
sealed audio or video recordings after unsealing;
sealed computer software after unsealing;
newspapers, periodicals or magazines, except subscription contracts; and
other goods to which a lawful exception applies.

Any relevant product-specific exception will be clearly disclosed before purchase.

An exception to change-of-mind cancellation does not remove rights concerning faulty, damaged, unsafe, incorrect or misdescribed goods.

Where a product has materially different return conditions, we will update the applicable website, product-data and merchant-platform information before offering or promoting it under those conditions.

30. Voluntary 30-day returns

In addition to applicable statutory rights, Anyora offers a voluntary 30-day return policy for eligible non-defective goods.

To use the voluntary policy:

you must submit the return request within 30 calendar days starting from the date on which the relevant item was delivered; and
you must hand the item to the postal or parcel carrier within the same 30-calendar-day period.

Where items from the same order are delivered on different dates, each item has its own 30-day period starting from its individual delivery date.

The voluntary period consists of calendar days and is not automatically extended merely because the final day falls on a Saturday, Sunday or public holiday.

A non-defective item returned under the voluntary policy must be new.

An item will normally be treated as new where it:

remains unopened in its original packaging; or
has been opened but has never been used and remains suitable for resale as new.

The voluntary return must also satisfy the detailed condition, packaging and contents requirements stated in our Returns, Refunds and Cancellations Policy.

For voluntary change-of-mind returns:

returns are accepted by post;
you obtain or purchase the return label;
you pay the direct return-postage cost;
no restocking fee is charged; and
direct exchanges are not offered.

Submitting a voluntary return request does not automatically confirm eligibility. We may review the request and returned item before approving the refund.

Where the voluntary return conditions are satisfied, the refund timing in section 27 applies.

The voluntary policy does not replace or restrict:

statutory cancellation rights;
the short-term right to reject;
faulty-goods remedies; or
rights concerning damaged, unsafe, incorrect, incomplete or misdescribed goods.

31. Faulty or non-conforming goods

Goods supplied by Anyora must be:

of satisfactory quality;
fit for purpose; and
as described.

faulty or unsafe;
damaged when delivered;
incorrect;
missing an essential item, part or component;
materially different from their description; or
unsuitable for a purpose you made known to us before purchase and on which you reasonably relied.

Depending on the circumstances, you may be entitled to:

exercise the short-term right to reject;
request repair;
request replacement;
receive a price reduction;
exercise the final right to reject; or
obtain another statutory remedy.

In many cases, the short-term right to reject lasts 30 days.

Where you request or agree to a repair or replacement during that period, the relevant period may be paused in accordance with applicable law.

After the short-term rejection period, repair or replacement will normally be considered first, subject to applicable law.

Where a fault becomes apparent within six months after delivery, it will generally be presumed to have existed at delivery unless we establish otherwise or that presumption is incompatible with the nature of the goods or fault.

Where legally required, repair or replacement will be provided:

within a reasonable time;
without significant inconvenience; and
without charging necessary labour, material, postage or delivery costs.

A price reduction or final right to reject may become available where:

repair and replacement are impossible;
an attempted remedy does not resolve the problem; or
a remedy is not provided within a reasonable time and without significant inconvenience.

Anyora will bear reasonable necessary remedy, return or collection costs where required by law.

Where you validly reject faulty or non-conforming goods and are entitled to a refund, we will approve and issue it without undue delay and no later than the applicable statutory deadline.

The customer-receipt expectation in section 27 then applies from the date on which we agree that you are entitled to the refund.

32. Sale and promotional goods

Sale, clearance and promotional goods have the same statutory rights as full-price goods.

A voluntary offer may have additional conditions provided those conditions:

are clearly disclosed;
are fair; and
do not restrict statutory rights.

33. Discount codes and promotions

A promotion may contain clearly disclosed:

eligibility requirements;
validity dates;
minimum spending requirements;
product exclusions;
territorial restrictions;
usage limits; and
other promotion-specific conditions.

Unless the promotion states otherwise:

only one discount code may be used per order;
codes cannot be exchanged for cash;
codes cannot be applied retrospectively;
codes cannot be combined; and
expired, unauthorised or fraudulently used codes may be refused.

Promotion terms do not affect statutory rights.

34. Website availability and acceptable use

We take reasonable steps to keep the website available, accurate and secure, but cannot guarantee uninterrupted or error-free access.

You must not use the website:

unlawfully or fraudulently;
to provide false or unauthorised information;
to introduce malware or harmful code;
to interfere with security or operation;
to obtain unauthorised access;
to impersonate another person;
to infringe intellectual-property, privacy or other rights;
to threaten, abuse or defraud another person; or
to extract or exploit content unlawfully through automated means.

We may restrict website or account access where we reasonably believe a material breach has occurred.

35. Intellectual property

The website and its content, including Anyora branding, text, graphics, photographs, layouts, product presentation and videos, are owned by or licensed to Anyora Limited and protected by intellectual-property law.

You may use the website for personal, non-commercial shopping purposes.

You must not reproduce, sell, distribute, publish, modify or commercially exploit protected content without our written permission, except where the law permits.

36. Third-party services

The website may use payment, ecommerce, delivery, analytics and other third-party services.

Those organisations may operate under their own terms and privacy notices.

We are not responsible for the independent content or operation of a third-party website that we do not control.

A purchase accepted by Anyora remains a contract between you and Anyora Limited even where another provider supports payment, checkout or delivery.

Nothing in this section removes Anyora’s responsibility for obligations that legally remain ours.

37. Events outside our reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control, such as:

severe weather;
fire or flood;
widespread carrier or transport disruption;
industrial action;
government action;
widespread infrastructure or telecommunications failure;
public emergencies; or
comparable circumstances.

We will take reasonable steps to reduce the effect and keep you informed where appropriate.

This section does not remove any statutory cancellation, refund, remedy or delivery right.

38. Our responsibility to you

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
defective products where liability cannot legally be excluded;
breach of statutory consumer rights; or
another liability that cannot lawfully be excluded.

If we breach the contract or fail to use reasonable care, we are responsible for loss or damage that is a foreseeable result.

Loss or damage is foreseeable where it was an obvious consequence of the breach or where both parties knew it might happen when the contract was formed.

These Terms apply to consumer purchases.

We are not responsible for business losses arising from use of goods principally for business purposes unless:

we expressly agreed to supply them for that purpose; or
liability cannot lawfully be excluded.

39. Changes to these Terms

We may update these Terms for future orders to reflect changes to our website, products, procedures, policies, platform settings or legal obligations.

The updated version will be published with a revised “Last updated” date.

The version available when you submit an order applies to the resulting contract.

We will not retrospectively change an existing contract to reduce your rights without your express agreement or another lawful basis.

Before making a material change affecting prices, delivery, payment, returns, refunds or cancellation, we will also update the relevant customer-facing policy and platform settings.

40. Transferring the contract

We may transfer our rights and responsibilities to another organisation where doing so does not reduce your rights.

If a transfer materially affects an existing order, we will notify you in writing.

You may transfer a right under the contract where legally permitted.

We may request reasonable evidence of the transfer.

41. Severability and delayed enforcement

If a court or competent authority finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply.

If we delay enforcing a provision, that does not automatically waive our right to enforce it later.

42. Governing law and courts

These Terms and contracts between you and Anyora are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you retain the benefit of mandatory consumer protections applicable where you live.

You may bring proceedings in the courts of the part of the United Kingdom in which you live or in the courts of England and Wales where legally permitted.

43. Complaints and alternative dispute resolution

Please provide, where available:

your name;
order number;
delivery address;
a description of the problem;
relevant evidence; and
the outcome you are seeking.

We will investigate the complaint fairly and within a reasonable period.

Where Anyora is legally or contractually required to identify or use an accredited alternative dispute-resolution provider, we will provide the relevant details.

Where participation is voluntary, we will tell you whether we are prepared to participate.

Nothing in this procedure prevents you from:

obtaining independent advice;
exercising statutory rights;
contacting an appropriate enforcement or consumer-advice body; or
bringing proceedings before a court with jurisdiction.

44. Contact us