Terms and Conditions

Last updated: 21 June 2026

These Terms and Conditions apply when you visit anyora.uk, create or use a customer account, place an order or purchase physical goods from Anyora.

Please read these Terms before placing an order.

Nothing in these Terms excludes, limits or replaces any statutory consumer right or remedy that cannot lawfully be excluded or limited.

1. About Anyora

The seller responsible for orders placed through this website is:

Anyora Limited, trading as Anyora
Company number: 16938766
Registered in England and Wales

Registered office:

72 Ambergate Road
Bilston
WV14 0SR
United Kingdom

Email: support@anyora.uk
Telephone: +44 1902 382162
Website: https://anyora.uk
Contact form: https://anyora.uk/pages/contact

Customer-support hours are Monday to Friday, 9:00am to 5:00pm UK time.

“UK time” means Greenwich Mean Time or British Summer Time, as applicable.

In these Terms, “Anyora”, “we”, “us” and “our” mean Anyora Limited. “You” and “your” mean the customer or website user.

2. Who these Terms apply to

These Terms apply to individuals purchasing physical goods wholly or mainly for personal, household or domestic use.

Please contact us before ordering if you intend to purchase goods wholly or mainly for business, trade, craft or professional purposes. We may require separate business terms or decline the order.

These Terms do not cover digital content, subscriptions or separately supplied services unless we expressly state otherwise.

3. Other policies

The following policies should be read with these Terms:

Shipping Policy;
Payment Policy; and
Returns, Refunds and Cancellations Policy.

Those policies contain additional contractual information about the subjects they cover.

Our Privacy Policy and Cookie Policy explain how we process personal information and use cookies and similar technologies.

Nothing in these documents reduces your statutory rights.

4. Eligibility to order

You must be at least 18 years old and have the legal capacity and authority required to place an order.

If you are under 18, a parent or legal guardian must place the order on your behalf.

When ordering, you must provide complete and accurate information, including:

your name;
email address;
telephone number where requested;
billing information;
delivery address; and
payment information.

You must not use another person’s identity, account or payment method without their authority.

5. Customer accounts

Creating a customer account is optional. You may purchase through guest checkout where that option is available.

You are responsible for:

keeping your login details confidential;
using a reasonably secure password;
providing accurate account information; and
taking reasonable steps to prevent unauthorised access.

We may temporarily suspend or restrict an account where we reasonably believe that it:

has been compromised;
is being used fraudulently or without authority;
contains materially false information;
threatens the security of the website or another customer; or
has been used in a material breach of these Terms.

Where reasonably possible, we will explain the restriction. Restricting an account does not remove your rights concerning an order we have already accepted.

6. Product information

We take reasonable care to ensure that product descriptions, specifications, prices, photographs, materials, dimensions, variants and availability information are accurate and understandable.

Minor differences may arise because of:

lighting or photography;
screen or device settings;
reasonable manufacturing tolerances;
natural variations in materials; or
packaging changes that do not materially affect the product.

These provisions do not permit us to supply goods that are materially different from their description.

Review all available measurements, specifications, materials, compatibility information and care instructions before ordering.

We will not substitute a materially different product without your agreement.

7. Availability

Products are subject to availability. Adding a product to your basket does not reserve it.

If a product is unavailable before we accept your order, we may:

reject the affected part of the order;
ask whether you wish to wait;
offer an alternative that you may accept or decline; or
cancel the affected item and refund any payment already taken for it.

We will not require you to accept a substitute product.

8. Prices, taxes and delivery charges

Prices are displayed in pounds sterling.

Product prices include any VAT or other tax that Anyora is legally required to include.

Standard delivery to an eligible United Kingdom address costs £5.99 per order, unless a free or different delivery option is clearly stated.

The applicable delivery charge will be:

disclosed before you submit the order;
included in the basket and checkout total; and
confirmed in the order information.

We will not add an undisclosed compulsory processing, handling, service, logistics or delivery charge after you submit the order.

Optional paid extras will not be added through a preselected box or without your active agreement.

We may change prices for future orders. A later price change will not affect an order we have already accepted.

9. Obvious errors

We take reasonable steps to keep prices and product information accurate, but obvious errors may occasionally occur.

If we identify an obvious pricing or product-information error before accepting your order, we may:

contact you and offer the product using the corrected information; or
reject the affected part of the order and refund any payment already taken.

You are not required to proceed using the corrected information.

After a contract has formed, the consequences of an error will be determined by applicable law. This section does not give us an unrestricted right to cancel an accepted order.

10. Electronic ordering process

The ordering process is provided in English.

The usual steps are:

Select a product and any available variant.
Add it to your basket.
Review the basket and make any necessary changes.
Enter or confirm your contact, billing and delivery information.
Select an available delivery and payment method.
Review the order summary and total price.
Correct any input errors.
Submit the order using the final payment button.
Receive an electronic order acknowledgement.
Receive a dispatch confirmation if we accept the order.

Before submitting the order, checkout allows you to identify and correct material information such as products, quantities, addresses and contact details.

The final payment button or equivalent action will clearly indicate that placing the order creates an obligation to pay.

We will acknowledge receipt of your order electronically without undue delay.

11. Contract records

These Terms and the relevant policies are available on our website in a form that can be saved or printed.

We retain order and contract records for legal, accounting and operational purposes in accordance with our Privacy Policy.

If you have a customer account, some order information may be available through it. We do not guarantee permanent online access to historical records.

You should retain your:

order acknowledgement;
dispatch confirmation;
receipt;
applicable Terms; and
applicable policies.

12. Placing an order

Submitting an order is an offer to purchase the products listed in that order.

An automated order acknowledgement confirms that we received the order. It does not mean we have accepted it.

13. Contract formation

A binding contract is formed when we send a dispatch confirmation stating that the relevant goods have been dispatched.

If we dispatch and confirm only part of an order, a contract is formed only for the goods identified in that dispatch confirmation.

Goods dispatched under separate confirmations may form separate contracts.

We will provide confirmation of the contract and the legally required information by email or another durable format no later than delivery.

14. Payment

The payment methods available are those displayed during checkout.

By submitting an order, you authorise the selected payment provider to process the total amount displayed.

Payment may:

be authorised and captured immediately;
be authorised first and captured later;
appear temporarily as pending; or
require additional authentication.

Payment authorisation, capture or an automated payment receipt does not itself mean that we have accepted the order.

By providing payment information, you confirm that:

you are authorised to use the selected payment method;
the information is accurate; and
sufficient funds or credit are available.

Further information appears in our Payment Policy.

15. When we may refuse an order

We may refuse an order before acceptance where there is a legitimate reason, including where:

a product is unavailable;
payment cannot be authorised or verified;
the delivery address is incomplete, invalid or outside our delivery area;
an obvious pricing or product-information error has occurred;
we reasonably suspect fraud or unauthorised payment activity;
the quantity is inconsistent with ordinary personal or household use;
a clearly disclosed promotion or purchase restriction has been breached; or
completing the order would breach applicable law.

If we refuse an order after payment has been taken, we will promptly initiate a refund for the rejected goods and any applicable delivery charge.

16. Delivery area

We currently deliver only to eligible addresses within the United Kingdom.

Delivery is available to addresses and postcodes accepted during checkout.

We do not currently offer international delivery.

Any applicable delivery restriction will be shown before the order is submitted.

17. Delivery charges and estimates

Standard delivery costs £5.99 per order unless a free or different option is clearly stated.

Our usual total estimated delivery time is 3–5 business days.

An order-specific delivery estimate displayed during checkout or provided in your order information will apply to that order.

Delivery dates are estimates unless we expressly describe a delivery service or date as guaranteed.

Unless we agree otherwise, goods will be delivered without undue delay and no later than 30 calendar days after the contract is formed.

18. Late delivery

If delivery by an agreed date was essential and:

you told us before the contract was formed;
it was clear from the circumstances that the date was essential; or
we have refused to deliver,

you may be entitled to end the contract immediately.

In other cases, you may ask us to deliver within an additional reasonable period. If we fail to do so, you may be entitled to end the affected contract.

Where you lawfully end the contract because of late or failed delivery, we will provide the applicable refund without undue delay.

19. Delivery addresses

You are responsible for providing a complete and accurate delivery address.

Contact support@anyora.uk promptly if an address needs to be corrected.

We will try to make the change where operationally possible, but cannot guarantee changes once processing or dispatch has begun.

For security or fraud-prevention reasons, we may need to cancel the original order and ask you to place a new one.

20. Risk and ownership

Where Anyora arranges delivery, goods normally remain at our risk until they come into the physical possession of:

you; or
a person you identified to receive them.

If you provide safe-place, neighbour or other delivery instructions, we will assess any delivery issue in light of those instructions, the available evidence and applicable law.

A carrier’s delivery scan or photograph does not by itself remove your statutory rights.

If you independently appoint a carrier that we did not offer, risk may pass when the goods are delivered to that carrier where applicable law provides.

Ownership of the goods passes to you when we have received full payment and the goods have been delivered.

21. Missing deliveries

If tracking shows delivery but you have not received the parcel, contact us promptly.

Where reasonable, first check:

the delivery address;
any expressly authorised safe place;
with household members;
with a nominated neighbour or reception; and
any carrier photograph or message.

We will investigate with the carrier where appropriate.

We will not require you to resolve a claim directly with a carrier appointed by Anyora.

A carrier investigation will not remove your legal rights or be used to delay an appropriate remedy unreasonably.

22. Failed delivery and returned parcels

A parcel may be returned where:

the address supplied was materially incomplete or incorrect;
you failed to collect it after reasonable notification;
reasonable delivery attempts failed for a matter within your control; or
delivery was refused without an identified product or delivery problem.

We may offer:

redelivery, subject to an actual and reasonable redelivery cost disclosed before redelivery; or
a refund, subject only to a lawful, reasonable and properly explained deduction.

No additional charge will apply where the failure was caused by Anyora or a carrier appointed by us.

23. Cancelling before dispatch

Contact support@anyora.uk as soon as possible if you wish to cancel before dispatch.

We will try to stop the order, but operational cancellation cannot be guaranteed once processing, packing or dispatch has begun.

If we successfully cancel the order after payment has been taken, we will initiate the applicable refund promptly.

This procedure does not limit any statutory cancellation right.

24. Statutory cancellation right

Consumers normally have a statutory right to cancel an eligible online purchase without giving a reason.

The right begins when the contract is formed.

For a standard order, the cancellation period normally ends 14 calendar days after the day on which you, or a person you nominated other than the carrier, take physical possession of the goods.

Where goods under one contract are delivered separately, the period normally ends 14 calendar days after the final item is received.

You may notify us of cancellation before delivery.

To cancel, make a clear statement by:

emailing support@anyora.uk;
using https://anyora.uk/pages/contact; or
writing to our registered address.

You may use the model cancellation form in our Returns, Refunds and Cancellations Policy, but you are not required to do so.

25. Returning goods following cancellation

After notifying us of cancellation, you must normally return the goods without undue delay and no later than 14 calendar days after the day on which you notified us, unless we offered to collect them.

You normally bear the direct cost of a change-of-mind return where:

we informed you of that responsibility before ordering; and
the law permits us to require you to pay it.

Where available, you may use our optional prepaid return label. Its current cost is £5.99 and will be deducted only if you choose and use it.

You may instead arrange and pay for a suitable return yourself.

We bear reasonable return costs for goods validly rejected because they are faulty, damaged, unsafe, misdescribed, incorrect or otherwise non-conforming.

26. Handling returned goods

You may inspect goods as you reasonably could in a physical shop.

Opening packaging for reasonable inspection does not automatically remove your cancellation right.

Where legally permitted, we may reduce a refund by the actual loss in value caused by handling beyond what was reasonably necessary to establish the goods’ nature, characteristics and functioning.

We will explain any deduction.

A statutory cancellation will not be rejected solely because original packaging is missing.

27. Statutory cancellation refunds

For an eligible statutory cancellation, we will refund:

the price paid for the cancelled goods;
applicable taxes;
the cost of our least expensive standard delivery option where required; and
any other amount that must legally be reimbursed.

If you selected a more expensive delivery service, we are not normally required to refund the amount paid above the least expensive standard option.

Where you return the goods, we will reimburse you without undue delay and no later than 14 calendar days after:

receiving the goods; or
receiving evidence that you sent them back,

whichever happens first.

We may withhold reimbursement until we receive the goods or evidence of return.

Where we offered to collect the goods, we will follow the applicable statutory deadline.

Refunds are normally made through the original transaction and to the original payment method unless you expressly agree otherwise or that method cannot receive the refund.

We do not charge a refund-administration fee.

28. Cancellation exceptions

The statutory change-of-mind cancellation right may not apply to goods such as:

goods made to your specifications or clearly personalised;
goods liable to deteriorate or expire rapidly;
sealed goods genuinely unsuitable for return for health-protection or hygiene reasons after unsealing;
goods inseparably mixed with other items after delivery;
sealed audio or video recordings after unsealing; or
sealed computer software after unsealing.

Any relevant product-specific exception will be disclosed before purchase.

An exception to change-of-mind cancellation does not remove rights concerning faulty, damaged, unsafe, incorrect or misdescribed goods.

29. Voluntary 30-day returns

In addition to your statutory rights, Anyora offers an eligible voluntary return-request period of 30 calendar days beginning on the day after delivery.

During the statutory cancellation period, your legal rights apply.

After the statutory cancellation period and until the end of the voluntary 30-day period, the additional conditions in our Returns, Refunds and Cancellations Policy apply.

Direct change-of-mind exchanges are not currently offered.

No restocking fee is charged.

30. Faulty or non-conforming goods

Goods supplied by Anyora must be:

of satisfactory quality;
fit for purpose; and
as described.

faulty or unsafe;
damaged when delivered;
incorrect;
missing an essential item, part or component;
materially different from their description; or
unsuitable for a purpose you made known to us before purchase and on which you reasonably relied.

Depending on the circumstances, you may be entitled to:

exercise the short-term right to reject;
request repair;
request replacement;
receive a price reduction;
exercise the final right to reject; or
obtain another statutory remedy.

In many cases, the short-term right to reject lasts 30 days. After that period, repair or replacement will normally be considered first, subject to applicable law.

Where a fault appears within six months after delivery, it will generally be treated as having existed at delivery unless we establish otherwise or that presumption is incompatible with the nature of the goods or fault.

Anyora will bear reasonable remedy costs where required by law.

31. Sale and promotional goods

Sale, clearance and promotional goods have the same statutory rights as full-price goods.

A voluntary offer may have additional conditions provided they:

are clearly disclosed;
are fair; and
do not restrict statutory rights.

32. Discount codes and promotions

A promotion may contain clearly disclosed:

eligibility requirements;
validity dates;
minimum spending requirements;
product exclusions;
territorial restrictions;
usage limits; and
other promotion-specific conditions.

Unless the promotion states otherwise:

only one discount code may be used per order;
codes cannot be exchanged for cash;
codes cannot be applied retrospectively;
codes cannot be combined; and
expired, unauthorised or fraudulently used codes may be refused.

Promotion terms do not affect statutory rights.

33. Website availability and acceptable use

We take reasonable steps to keep the website available, accurate and secure, but cannot guarantee uninterrupted or error-free access.

You must not use the website:

unlawfully or fraudulently;
to provide false or unauthorised information;
to introduce malware or harmful code;
to interfere with security or operation;
to obtain unauthorised access;
to impersonate another person;
to infringe intellectual-property, privacy or other rights;
to threaten, abuse or defraud another person; or
to extract or exploit content unlawfully through automated means.

We may restrict website or account access where we reasonably believe a material breach has occurred.

34. Intellectual property

The website and its content, including Anyora branding, text, graphics, photographs, layouts, product presentation and videos, are owned by or licensed to Anyora Limited and protected by intellectual-property law.

You may use the website for personal, non-commercial shopping purposes.

You must not reproduce, sell, distribute, publish, modify or commercially exploit protected content without our written permission, except where the law permits.

35. Third-party services

The website may use payment, ecommerce, delivery, analytics and other third-party services.

Those organisations may operate under their own terms and privacy notices.

We are not responsible for the independent content or operation of a third-party website that we do not control.

A purchase accepted by Anyora remains a contract between you and Anyora Limited even where another provider supports payment, checkout or delivery.

36. Events outside our reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control, such as:

severe weather;
fire or flood;
widespread carrier or transport disruption;
industrial action;
government action;
widespread infrastructure or telecommunications failure;
public emergencies; or
comparable circumstances.

We will take reasonable steps to reduce the effect and keep you informed where appropriate.

This section does not remove statutory cancellation, refund or delivery rights.

37. Our responsibility to you

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
defective products where liability cannot legally be excluded;
breach of statutory consumer rights; or
another liability that cannot lawfully be excluded.

If we breach the contract or fail to use reasonable care, we are responsible for loss or damage that is a foreseeable result.

These Terms apply to consumer purchases. We are not responsible for business losses arising from use of goods principally for business purposes unless:

we expressly agreed to supply them for that purpose; or
liability cannot lawfully be excluded.

38. Changes to these Terms

We may update these Terms for future orders to reflect changes to our website, products, procedures, policies or legal obligations.

The updated version will be published with a revised date.

The version available when you submit an order applies to the resulting contract.

We will not retrospectively change an existing contract to reduce your rights without your express agreement or a lawful reason.

39. Transferring the contract

We may transfer our rights and responsibilities to another organisation where doing so does not reduce your rights.

If a transfer materially affects an existing order, we will notify you in writing.

You may transfer a right under the contract where legally permitted. We may request reasonable evidence of the transfer.

40. Severability and delayed enforcement

If a court or competent authority finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply.

If we delay enforcing a provision, that does not automatically waive our right to enforce it later.

41. Governing law and courts

These Terms and contracts between you and Anyora are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you retain the benefit of mandatory consumer protections applicable where you live.

You may bring proceedings in the courts of the part of the United Kingdom in which you live or in the courts of England and Wales where legally permitted.

42. Complaints and alternative dispute resolution

Please provide, where available:

your name;
order number;
delivery address;
a description of the problem;
relevant evidence; and
the outcome you are seeking.

We will investigate fairly and within a reasonable period.

Where Anyora is legally or contractually required to identify or use an accredited alternative dispute-resolution provider, we will provide the relevant details.

Where participation is voluntary, we will tell you whether we are prepared to participate.

Nothing in this procedure prevents you from obtaining independent advice, exercising statutory rights or bringing proceedings before a court with jurisdiction.

43. Contact us

Anyora Limited, trading as Anyora
Company number: 16938766

72 Ambergate Road
Bilston
WV14 0SR
United Kingdom

Email: support@anyora.uk
Telephone: +44 1902 382162
Contact form: https://anyora.uk/pages/contact

Customer-support hours are Monday to Friday, 9:00am to 5:00pm UK time.