Shipping policy

Last updated: 21 June 2026

This Shipping Policy explains where we deliver, our delivery charges, estimated delivery times and what happens if an order is delayed, damaged, lost, misdelivered or returned to us.

It applies to physical goods purchased through anyora.uk and delivered to eligible addresses within the United Kingdom.

Nothing in this policy excludes, limits or replaces any statutory consumer right or remedy that cannot lawfully be excluded or limited.

1. About Anyora

Anyora Limited, trading as Anyora
Company number: 16938766
Registered in England and Wales

72 Ambergate Road
Bilston
WV14 0SR
United Kingdom

Email: support@anyora.uk
Telephone: +44 1902 382162

Customer-support hours are Monday to Friday, 9:00am to 5:00pm UK time.

2. Delivery area

We currently deliver only to eligible addresses within the United Kingdom.

Delivery is available to addresses and postcodes accepted during checkout.

If checkout does not accept an address or postcode, we do not currently offer standard delivery to that location.

We do not currently deliver outside the United Kingdom.

Any address-specific restriction will be shown before the order is submitted.

3. Carriers

We currently use Royal Mail and Evri, depending on the parcel, product, destination and available service.

The carrier used for a particular order may be identified in the dispatch confirmation or tracking information.

We may use another suitable provider where reasonably necessary. Doing so will not reduce your contractual or statutory rights.

4. Delivery charge

Standard delivery to an eligible United Kingdom address costs £5.99 per order, unless a free or different option is clearly offered.

There is currently no permanent free-delivery threshold.

The applicable charge will be:

disclosed before you submit the order;
included in the basket and checkout total; and
confirmed in your order information.

We will not add an undisclosed compulsory handling, processing, logistics, carrier or delivery charge after the order is submitted.

5. Estimated delivery time

Our usual total estimated delivery time is 3–5 business days.

This is the overall estimate from order placement to delivery and includes normal order processing and carrier transit.

A business day is normally Monday to Friday, excluding public holidays affecting our fulfilment operations or the relevant carrier.

An order-specific estimate displayed during checkout or provided in your order information will apply to that order.

Delivery may take longer where:

an order is placed during a weekend or public-holiday period;
additional payment or security verification is reasonably required;
a longer estimate was clearly displayed before ordering;
the destination requires additional carrier time; or
circumstances outside our reasonable control affect delivery.

6. Estimates and guaranteed delivery

Unless expressly stated otherwise, delivery dates and time windows are estimates rather than guaranteed appointments.

A delivery date is guaranteed only where we clearly describe it as guaranteed and expressly agree to it as part of the order.

Unless a different delivery period has been agreed, we will deliver without undue delay and no later than 30 calendar days after the contract is formed.

7. Order acknowledgement and dispatch

After you place an order, we will normally send an acknowledgement confirming that we received it.

The acknowledgement does not mean that the order has been accepted.

A binding contract is formed when we send the dispatch confirmation identifying the goods dispatched.

Where tracking is available, the dispatch confirmation or a later message may include:

the carrier;
a tracking reference;
the dispatched goods; and
an estimated delivery date or window.

Tracking information may take a reasonable period to become active.

8. Split shipments

We may deliver an order in more than one parcel where reasonably necessary.

Where an order is split:

you may receive separate dispatch messages;
each parcel may have a separate tracking reference;
parcels may arrive on different days; and
no additional standard delivery charge will be imposed unless it was clearly disclosed and agreed before ordering.

9. Delivery addresses

You are responsible for providing a complete and accurate delivery address.

Contact support@anyora.uk promptly if you need to request an address correction.

We will try to make the correction where operationally possible, but cannot guarantee a change once processing or dispatch has begun.

For security reasons, we may need to cancel the order and ask you to place a new one using the correct address.

10. Delivery instructions and safe places

Where a carrier accepts delivery instructions, ensure that they are complete, accurate and appropriate.

Instructions may relate to:

a safe place;
a nominated neighbour;
reception or building management; or
property access.

Giving a safe-place or neighbour instruction does not automatically remove your statutory rights.

If a delivery problem occurs, we will consider:

the instructions provided;
whether the carrier followed them;
tracking information;
delivery photographs or messages;
other available evidence; and
applicable consumer law.

11. Transfer of risk

Where Anyora arranges delivery, goods normally remain at our risk until they come into the physical possession of:

you; or
a person you identified to receive them.

A tracking status, carrier scan or delivery photograph does not by itself remove your statutory rights.

Different rules may apply if you independently appoint a carrier that Anyora did not offer.

12. Late delivery

Contact support@anyora.uk if the order has not arrived by the end of the estimated period.

Where delivery by a particular date was essential and:

you told us before the contract was formed;
it was clear from the circumstances that delivery by that date was essential; or
we have refused to deliver,

you may be entitled to end the affected contract immediately.

In other cases, you may ask us to deliver within an additional reasonable period. If we fail to do so, you may be entitled to end the affected contract.

If you lawfully end the contract for late or failed delivery, we will provide the refund or other remedy required by law without undue delay.

13. Delayed, lost or missing orders

the estimated delivery window has passed;
tracking has not updated for an unusual period;
the carrier reports the parcel lost;
tracking shows delivery but you have not received it;
the parcel appears to have been delivered to the wrong address; or
only part of the order arrived.

Where reasonable, first check:

the delivery address;
any authorised safe place;
with household members;
with a nominated neighbour or reception; and
any carrier photograph or message.

We may contact the carrier and open an investigation.

You are not required to resolve a problem directly with a carrier appointed by Anyora.

A carrier investigation will not remove your statutory rights or be used to delay an appropriate remedy unreasonably.

If an order is lost, materially misdelivered or otherwise not delivered as agreed while it remains at our risk, the resolution may include:

replacement where available and agreed;
redelivery;
a refund; or
another remedy required by law.

14. Damaged deliveries

the parcel is visibly damaged;
goods were damaged during transit;
the package appears to have been opened or tampered with;
goods are missing; or
an essential part or component is missing.

Prompt notification helps us investigate but does not shorten or remove your statutory rights.

We may request reasonable evidence, such as:

your order number;
a description of the problem;
photographs of the goods or packaging;
a photograph of the shipping label; or
other relevant information.

We will not insist on photographic or video evidence where it would be unreasonable, impossible or unnecessary and other reasonable evidence is available.

15. Incorrect or incomplete orders

the wrong product;
the wrong size, colour, model or variant;
the wrong quantity;
an incomplete order; or
an order intended for another customer.

Do not use, alter or dispose of incorrectly supplied goods while we investigate unless we tell you otherwise.

Anyora will bear reasonable return or collection costs where the problem resulted from our error.

16. Failed delivery attempts

Depending on the service, the carrier may:

make another delivery attempt;
follow an authorised safe-place or neighbour instruction;
leave the parcel at a collection location;
ask you to arrange redelivery; or
return the parcel to Anyora.

Follow reasonable carrier instructions concerning collection or redelivery.

17. Returned and unclaimed parcels

A parcel may be returned because:

the address supplied was materially incomplete or incorrect;
it was not collected after reasonable notification;
delivery attempts failed for a reason within your control; or
delivery was refused without an identified product or delivery problem.

Where this happens, we may offer:

redelivery, subject to an actual and reasonable redelivery cost disclosed in advance; or
a refund, subject only to a lawful, reasonable and properly explained deduction.

Any charge will be limited to an evidenced direct cost caused by a matter within your control.

No charge will apply where the failed delivery was caused by Anyora or a carrier appointed by us.

18. Refused deliveries

Refusing a parcel does not itself notify Anyora that you are cancelling the order.

Where delivery is refused because of a problem attributable to Anyora or our carrier, you will not be charged an additional return or delivery cost.

Where delivery is refused solely because you changed your mind, the return may be handled under our change-of-mind return rules.

19. Public holidays and disruptions

Delivery may take longer during:

public holidays;
Christmas and New Year;
major promotional periods;
severe weather;
significant transport or carrier disruption; or
other exceptional circumstances.

Where we know in advance that a longer estimate applies, we will display it before the order is submitted.

Temporary disruption does not remove statutory late-delivery rights.

20. Returns and cancellations

Our Returns, Refunds and Cancellations Policy explains:

the voluntary 30-day return period;
statutory cancellation rights;
change-of-mind returns;
faulty or incorrect goods;
return delivery costs;
refund amounts and deadlines; and
order cancellations.

21. Personal information

We process delivery information as explained in our Privacy Policy.

We may provide Royal Mail, Evri or another delivery provider with information reasonably required to deliver and track the order, including:

recipient name;
delivery address;
email address;
telephone number;
parcel information;
tracking details; and
delivery instructions.

22. Changes to this policy

We may update this policy for future orders to reflect changes to our carriers, delivery charges, coverage, operations or legal requirements.

The version available when you submit an order applies to the resulting contract.

We will not apply a later change retrospectively to reduce a right forming part of an existing order.

23. Contact us

Anyora Limited, trading as Anyora
Company number: 16938766